Terms Of Service
Overview
This website is operated by Northwoods Performance. Throughout the site, the terms “we”, “us”, and “our” refer to Northwoods Performance. By visiting our site or purchasing from us, you engage in our service and agree to be bound by the following Terms of Service, including any additional terms and policies referenced here.
We reserve the right to refuse service to anyone, at any time, for any reason. We also reserve the right to modify, suspend, or discontinue any part of the service without prior notice.
Use of this site and purchase of any products indicates acceptance of these terms and your agreement to comply with all applicable laws and regulations.
We reserve the right to update our terms at any time without prior notice. If you do not agree with all the terms and conditions, please promptly leave this site.
Ownership
All original content on this site- including product descriptions, images, designs, logos, and written materials- is the property of Northwoods Performance and are protected by copyright and trademark laws.
You may view and print materials from this site for personal, non commercial use only. You may not reproduce, distribute, modify or frame any site content without prior written permission.
Submissions, Reviews, Feedback, Other
Customer Photos, videos, and testimonials remain the property of their original creators. By submitting, uploading, or posting content to this site or our social media accounts, you acknowledge that such submissions are non- confidential and grant Northwoods Performance a non- exclusive, royalty- free license to use, reproduce, distribute, and display that content for purposes including ( but not limited to) marketing promotion, and product development.
You may request removal of your content at any time by contacting us and we will remove your content.
Product Information
We make every effort to ensure product descriptions, prices, and availability are accurate. However, errors may occur, and we reserve the right to correct any inaccuracies or cancel orders affected by them.
Product images are for reference only; actual products may vary slightly due to fabrication. All products sold by Northwoods Performance are intended for their stated use, and should be installed and used responsibly.
By installing our products you assume full responsibility and liability for proper use. Northwoods Performance is not liable for damages, loss, or injury associated with the installation or use of products.
Lead Time
By placing an order with Northwoods Performance, you acknowledge that all products are subjected to an estimated lead time. Our typical lead time is 3-5 business days, but this may vary based on parts availability, supplier delays, order volume, or other unforeseen circumstances.
All lead times provided are estimates only, not a guarantee. We make every effort to keep customers informed of delays and lead times; however, Northwoods Performance is not liable for inconveniences caused by extended lead times.
Prohibited Uses
By using this website, you agree not to misuse the site or content in any way. You are prohibited from using the site or its content:
- For any unlawful purpose or to encourage others to engage in unlawful acts.
- To violate any applicable laws, rules, or regulations.
- To infringe upon or violate the intellectual property rights of Northwoods Performance or others.
- To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against others.
- To submit false or misleading information, reviews, or claims.
- To upload or transmit viruses, malware, or any other code that could affect the site functionally or customer experience.
- To collect or track personal information of others without consent.
- To spam, phish, impersonate, or otherwise misuse the website or its communication tools.
- To scrape, copy, or reproduce site content, product listings, or images for commercial use without written permission.
We reserve the right to terminate or restrict access to the website for any violations of these terms or any behavior that negatively impacts our business or customers.
Errors, Inaccuracies & Omissions
Occasionally, there may be information on our site or in our communications that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice. We are not obligated to update, amend, or clarify information except as required by law.
Third- Party
Some products sold by Northwoods Performance may include components manufactured by third-party companies, such as Bilstein, Monroe, KYB, Toyota, or other brands. Any warranties, performance claims or product representations made by those third- party manufacturers are the responsibility of the manufacturer alone. Our website may include links to third-party sites for convenience; we are not responsible for the content, privacy, or policies of those sites.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. By using this site, you consent to the collection, use, and disclosure of your information. We do not sell personal information. We may share limited information with trusted service providers, such as shipping providers and Paypal, as necessary to complete transactions and provide customer support.
You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account. Northwoods Performance is not liable for any loss or damage resulting from unauthorized account access.
Accuracy of Billing and Account Information
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Any false, inaccurate, or incomplete information may result in suspension or termination of your account and cancellation of orders.
Warranty
Northwoods Performance warranties all of our products to be free from defects in workmanship and materials for a period of three years from the original date of sale. Northwoods will repair or replace, at our option, any and all defective products. Any and all costs of replacement or removal, installation, freight and shipping, or consequential damages are expressly excluded from this warranty.
For complete warranty terms, including what is and isn’t covered, please visit our warranty page.
Cancellation & Return Policy
Orders may be cancelled prior to shipment. A 5% initial order transaction fee will be withheld to cover our direct costs.
Orders already shipped, or received by customers may be returned for a refund of the product cost within 30 days of initial invoice date. Refunds will be made to the original purchaser only. Return shipping costs are the responsibility of the customer. Components must be new, have not been installed, and returned in all original packaging. A 20% fee will be withheld from the original cost of the product to cover our direct costs. Upon return, an inspection of all components will be made. If any components are not in as-new condition, further fees may be withheld up to the full cost of order.
Contact
Questions about the Terms of Service should be sent to us at info@northwoodsperformance.com